Privacy Policy

Quantum Symbio Manufacturing (PTY) Ltd. (QSM)
Website: www.qsm.co.za
Effective Date: [8/5/26]

1. Introduction

Quantum Symbio Manufacturing, also known as QSM, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request information, purchase products, or interact with our business.

QSM operates in the field of advanced chemical manufacturing, HOCl and OCL solutions, sanitation, water treatment, agriculture, industrial applications, and related product supply.

This policy is intended to comply with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.

2. Company Information

Company Name: Quantum Symbio Manufacturing
Trading Name: QSM
Company Registration Number: 2014/160727/07
VAT Number: 4480267402
Website: www.qsm.co.za
Email: hello@qsm.co.za
Telephone: +27169311640
Address: 11 Delfos Blvd, N.W.7, Vanderbijlpark, 1913, Gauteng, South Africa

3. What Personal Information We Collect

We may collect personal information when you use our website, submit an enquiry, place an order, request a quote, subscribe to updates, or communicate with us.

This may include:

• Your name and surname
• Company name
• Email address
• Telephone number
• Billing and delivery address
• VAT or company registration details where applicable
• Product enquiry details
• Order and payment-related information
• Website usage information
• IP address, browser type, device information, and cookie data
• Any other information you voluntarily provide to us

We only collect information that is necessary for legitimate business purposes.

4. How We Use Your Information

QSM may use your personal information to:

• Respond to product enquiries
• Provide quotations
• Process orders and deliveries
• Communicate with customers and suppliers
• Provide technical or product support
• Manage invoices, payments, and account records
• Improve our website and customer experience
• Send product updates or marketing communication, where permitted
• Comply with legal, tax, accounting, and regulatory requirements
• Protect our business, website, systems, and customers against fraud or misuse

We will not sell your personal information.

5. WooCommerce and Online Orders

If our website uses WooCommerce or similar online shopping functionality, we may process order-related information such as your name, contact details, billing address, delivery address, order history, and payment status.

Payment information may be processed by third-party payment providers. QSM does not intentionally store full card details on its website unless this is required and securely handled by an authorised payment processor.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, understand website traffic, remember preferences, and support the online shopping experience.

Cookies may be used for:

• Website performance
• Cart and checkout functionality
• Security
• Analytics
• User experience improvements
• Marketing or remarketing, where applicable

You can usually disable cookies in your browser settings. However, some website functions may not work properly if cookies are disabled.

7. Sharing of Personal Information

QSM may share personal information only where necessary and appropriate. This may include sharing information with:

• Courier and logistics providers
• Payment processors
• Website hosting providers
• IT and security service providers
• Accounting, legal, or compliance advisors
• Regulatory authorities, where required by law
• Business partners or service providers involved in fulfilling your request

All third-party service providers are expected to handle personal information responsibly and only for the purpose for which it was shared.

8. Storage and Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

These measures may include secure hosting, password protection, restricted access, website security tools, data backups, and internal controls.

Although we take reasonable steps to protect personal information, no online system can be guaranteed to be completely secure.

9. Retention of Personal Information

QSM will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required by law, accounting standards, tax requirements, contract obligations, dispute resolution, or legitimate business needs.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.

10. Direct Marketing

QSM may send marketing communication about products, services, updates, or business information where permitted by law or where you have provided consent.

You may unsubscribe or opt out of marketing communication at any time by using the unsubscribe option provided or by contacting us directly.

We will not continue sending direct marketing communication where you have lawfully objected or unsubscribed.

11. Your Rights

Under applicable privacy law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask us to delete personal information where legally appropriate
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request details about how your personal information is used
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the details provided in this policy.

12. Information Regulator

If you believe your personal information has been processed unlawfully, you may contact the Information Regulator of South Africa, which is the independent body responsible for monitoring and enforcing POPIA compliance.

13. Links to Other Websites

Our website may contain links to external websites. QSM is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

14. Children’s Personal Information

Our website and products are intended for business and general commercial use. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

15. Changes to This Privacy Policy

QSM may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or operational requirements.

The latest version will be published on www.qsm.co.za with the updated effective date.

16. Contact Us

For privacy-related enquiries, access requests, corrections, complaints, or questions about how your personal information is handled, please contact:

Quantum Symbio Manufacturing
Email: compliance@qsm.co.za
Telephone: +27 16 931 1640
Address: 11 Delvos Blvd. N.W.7, Vanderbijlpark, 1913, Gauteng, South Africa